dewa999 Platform Privacy Notice

This page describes what we collect when you use dewa999 and how we keep that data protected. We collect personal information to verify your identity, process deposits and withdrawals, settle activity, and comply with legal obligations. Our privacy practices apply to all users accessing dewa999 services—whether through desktop, mobile browser, or our app—across supported jurisdictions including Jakarta, Surabaya, Bandung, and Medan.

We at dewa999 take data protection seriously. We use industry-standard encryption, secure servers, and access controls to protect your information. We do not sell your data to third parties. We share data only with payment processors, identity verification providers, and legal authorities where required by law. This notice explains our practices in detail.

If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team through live chat, email, or in-app messaging.

What Data We Collect

We collect personal information in several categories. Account information includes your email address, password, and username. Identity information includes your full name, date of birth, national ID number or passport number, and a copy of your identity document. Address information includes your street address, city, postal code, and country. We also collect proof of address such as a utility bill or bank statement.

Payment information includes the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a virtual account from mobile banking, local payment, online payment, or e-wallet), your bank account details or e-wallet account details, and transaction history. Activity information includes all activity you place on dewa999—sports markets, live-dealer tables, slot games, esports—along with stakes, outcomes, and settlement details.

We also collect technical information: your IP address, device type, browser type, operating system, and pages visited. We use cookies and similar tracking technologies to remember your preferences and track your activity on dewa999. We collect this information automatically when you use our platform.

Account information: Email, password, username, and account settings.
Identity information: Name, date of birth, ID number, and identity document copy.
Payment information: Payment method, bank or e-wallet details, and transaction history.
Activity information: All activity placed on dewa999, stakes, outcomes, and settlements.
Technical information: IP address, device type, browser, operating system, and pages visited.

How We Use Your Data

We use your data for several purposes. Identity verification is our primary use—we verify your identity before allowing withdrawals and to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. Payment processing requires your payment information to process deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your chosen virtual account from online payment, e-wallet, mobile banking, or local payment.

Activity settlement uses your activity information to determine outcomes and credit or debit your account. Account management uses your data to maintain your account, respond to your inquiries, and send you important notices about your account or our services. Legal compliance requires us to retain and use your data to comply with applicable laws, regulations, and court orders.

We also use your data for fraud prevention and security. We monitor for suspicious account patterns, duplicate accounts, and fraudulent payment methods. We use technical information to improve our platform, understand how users interact with dewa999, and troubleshoot technical issues. We do not use your data for marketing or advertising without your explicit consent.

We share your data with third-party service providers who help us operate dewa999. Payment processors receive your payment information to process deposits and withdrawals. Identity verification providers receive your identity information to verify your identity. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

We may share your data with legal authorities, regulators, or law enforcement if required by law or court order. We may also share your data if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. We do not sell your data to third parties for marketing or other purposes.

How Long We Keep Your Data

We retain your data for as long as necessary to provide dewa999 services and comply with legal obligations. Account information is retained while your account is active and for a period after closure to comply with AML and KYC regulations. Identity information is retained for the same period. Payment information is retained for transaction history and dispute resolution purposes.

Activity information is retained indefinitely to settle disputes and comply with regulatory requirements. Technical information is typically retained for a shorter period—usually a few months—unless we need it for fraud investigation or legal proceedings. If you request deletion of your data, we will delete it where legally permitted, but we may retain certain information to comply with legal obligations.

We at dewa999 protect your data with industry-standard encryption and security practices. Your privacy is important to us, and we are transparent about how we collect, use, and protect your information.

dewa999 editorial team

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on dewa999. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and track your activity on our platform. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire).

We also use web beacons, pixels, and similar technologies to track your activity and understand how you use dewa999. These technologies help us improve our platform, personalize your experience, and detect fraud. You can control cookies through your browser settings, but disabling cookies may limit your ability to use dewa999.

Data Security

We use industry-standard encryption (SSL/TLS) to protect your data in transit. Your password is hashed and salted before storage, so we cannot see your actual password. Your account is protected with multi-factor authentication options. Our servers are secured with firewalls, intrusion detection systems, and regular security audits.

We limit access to your data to employees and contractors who need it to provide dewa999 services. All staff are trained on data protection and confidentiality. We maintain incident response procedures to address any data breaches promptly. However, no security system is completely secure, and we cannot guarantee absolute protection against all threats.

International Data Transfer

Our servers may be located outside your jurisdiction. When you use dewa999, your data may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws than your home country. By using dewa999, you consent to the transfer of your data internationally.

Your Privacy Rights

You have the right to access your personal data. You can request a copy of the data we hold about you by contacting our support team. You have the right to correct inaccurate data—if your address or payment information is incorrect, you can update it through your account settings or by contacting support.

You have the right to request deletion of your data, subject to legal and regulatory requirements. We may retain certain data to comply with AML, KYC, and other legal obligations. You have the right to object to certain uses of your data, such as marketing communications. You can opt out of marketing emails by clicking the unsubscribe link in any email we send.

1

Right to accessRequest your data

Contact support to request a copy of your personal data.
2

Right to correctUpdate inaccurate data

Update your account information through settings or contact support.
3

Right to deleteRequest data deletion

Request deletion subject to legal and regulatory requirements.
4

Right to objectOpt out of marketing

Unsubscribe from marketing emails or contact support.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your privacy rights, or have a privacy concern, contact our support team through live chat, email, or in-app messaging. We aim to respond to privacy requests within standard service windows. We take all privacy concerns seriously and will investigate and address any issues promptly.

This privacy notice is effective as of the date posted on this page. We may update this notice at any time. Changes take effect when posted. We encourage you to review this notice periodically to stay informed of how we protect your data.